What is process improvement?
Process improvement is the systematic reevaluation and redesign of business processes to achieve progress in performance. Process improvement goals are reducing costs, expanding revenue, and lowering time. Business managers use process improvement to accomplish these goals. Process improvement involves the identification of opportunities for improvement, the implementation of improvements, and the measurement of results.
Five steps of implementation
There are five steps to implementing process improvement:
- Define the problem or opportunity
- Collect data
- Analyse the data
- Identify potential solutions and implement them
- Control and evaluate changes
These steps will help you systematically examine your company's processes and identify opportunities for advancement.
How to measure the success of process improvement?
There are several ways to measure the success of process improvement:
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Cost savings: Track the cost savings achieved through process improvement by reducing waste (Muda).
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Revenue growth: Track the revenue growth achieved through process improvement.
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Time savings: Track the time saved through process improvement.
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Customer satisfaction: Track customer satisfaction levels before and after the implementation of process improvements.
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Employee satisfaction: Track employee satisfaction levels before and after the introduction of process improvements.
Download and learn
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What is process improvement?
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Which steps to follow for proper implementation of process improvements?
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Methodologies for analyzing and measuring processes
- Tips for sustaining process improvement over time