Our Professional Service experts draw on over a decade’s experience in implementing our solutions for customers all over the globe.
IDENTEC SOLUTIONS’ Professional Services today encompasses two core functions: projects for delivering and implementing our solutions at customer sites, and after the solution has been implemented, providing ongoing customer support of the solution to customers with an Service & Maintenance Agreement (SMA).
Our team members provide a wide range of expertise and years of experience in the industry, giving our customers the sense of security of knowing that their technology partner will bring the best services and skill sets to their project requirements. Additionally, all our staff are committed to working in a safe, secure and efficient manner and will conduct themselves accordingly whilst on property owned by the customer.
IDENTEC SOLUTIONS’ approach to managing our projects involves multiple phases, starting with the planning and implementation phases, and ending with the commissioning, go-live and knowledge transfer phases.
Once the go-live phase is completed, the implementation project formally ends. The solution is now considered to be signed-off and delivered. The customer and IDENTEC SOLUTIONS will enter into a Service & Maintenance Agreement (SMA) for supplying ongoing support via our Customer Support Team which is available 24/7 globally.