| Written by Mark Buzinkay

To remain competitive in a connected, competitive world, companies must continuously improve their operational performance whenever and wherever possible. It's vital to maintain it or be at risk of being left behind. Moreover, improving operational efficiency directly affects revenue, profits, and satisfaction levels.
Operational Performance Improvement Factory
 

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Operational efficiency is the basis for the success of any business. That's why we should never stop improving it. Once you've done it successfully, it will make a difference to the scalability and profitability of your business. Every new day allows you to move your business forward from its current situation.

As mentioned, you should never stop improving operational performance. It's easy to sit comfortably on your success and let things continue to run. However, if we want to pursue being ahead of competitors, it's essential to regularly review progress as it helps decide the following steps to improve operational excellence. 

To back up this claim, let's look at a study published (Annual Global CEO study) claiming 77% of 1,300 global CEOs rely on operational efficiency to boost their revenue. The assumption is that heightened efficiency improves customer and employee satisfaction while increasing the bottom line by reducing operational issues and improving business processes.

Therefore, improving operational performance is a business-wide effort - from front to back-end processes, from distribution to marketing, from development to supply chain - a smooth workflow will limit the time and resources needed to run operations successfully. It's commonsense to trim costs, but it is not enough. 

 

What is operational efficiency? 

 

What is operational efficiency? Operational efficiency is the relationship between output and input. In other words: to produce a high-quality product at scale with as few resources as possible. So operational efficiency refers to the ability of an organisation to deliver the same with less, or when we are talking about productivity, then we strive for doing more with the same. So, for instance, a brownfield factory wants to achieve more output with the same resource, we would talk about increasing productivity. 

Typically, businesses focus first on improving their operational efficiency before they look at how to increase productivity. Doing so will decrease the level of wasted effort and resources on the company's part. Once efficiency has been optimised, the organisation can take steps to improve productivity.

But operational efficiency goes beyond cost management (read more about Quality Management and quality documentation). It creates a win-win scenario: optimal output for the company and a superior product for the customer. Increasing operational efficiency requires consistent effort and a solid commitment to continuous learning, but it starts with processes. The accurate indicators of increased operational efficiency are intelligent resource allocation, more billable activities, and many other factors.

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The key: Optimise processes to improve operational efficiency

 

Improving operational efficiency starts with process refinement. So, where to start? Very often, process refinement is a delicate act. Therefore, it is essential to say that criticism should be welcome for it to be as close to quintessential as possible. 

Process refinement

The first step in process refinement is always to analyse your performance. Once recorded data are available, you can use them as a reference point for future improvements and compare them (with your own in the past or against industry standards). But: You must decide on the most important metrics to evaluate the success of your organisation. Is it the satisfaction of your customers? Sales? Cost reduction? This can be tricky; every company needs to have a clear idea of the top metrics. 

On a business-wide level, you want to identify the functions and goals within each department and understand their key players. The critical part of such an audit is to involve them to measure how much time they need to execute their work to achieve their goals. During these observations, you will discover bottlenecks that make a process slower. Removing them is a step forward, but not the end yet. It is vital to eliminate any waste along this process. As you already have a reference point, now you can measure the results of your updated process and compare them. The quality of work done along the way mustn't be impaired. Everyone in the team should contribute with their knowledge improving operational efficiency. A dashboard showing records is a good idea. 

Process refinement can be applied to all areas of a company. For example, in terms of operational performance improvement, these aspects of your business:

  • Reducing procurement costs
  • Optimising production
  • Optimising distribution
  • Optimising after-sales service
  • Reducing overhead costs
  • Optimising IT
  • Reducing product complexity
  • Reducing product costs
  • Reducing working capital
  • Optimising capital expenditure

 

We just described the core of enhancing operational efficiency with a few sentences and should be your foundation for how to deal with the challenge. But there are also some cross-industry ideas to tackle aspects of the problem. For instance, automating repeatable work is an excellent idea to look at. Many of us are bogged down by administrative duties repeated endlessly without producing any real value. Even repeatable core business processes can be automated, for instance, quoting, invoicing, project planning, proposal development, knowledge sharing and financial reporting.

Learn more about RTLS and process optimisation.

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Other areas of improving operational performance

 

Provide regular training and share knowledge

Your staff need access to the best-practice methods. Having some workers trained on various systems and processes that they use or may use in the future will guarantee efficiency. Regular training is essential - beneficial for your operational performance and the workplace culture: a mentoring or coaching program keeps everybody updated on the best practices for efficiency. In addition, promoting know-how sharing in formal and informal settings is critical. Another way to ensure that your employees are on the same page is to post documentation of such methods publicly. Training best practices include posting cheat sheets, documenting SOPs, and establishing a "coaching" methodology. 

 

Discover and remove barriers to success

As mentioned above, perform process analysis to track problems and identify opportunities for improvements. Pareto charts help uncover extremes and determine where to make changes. This is not a "set-and-forget" mentality but an ongoing process.

 

Outsource IT tasks

IT development is not a core process in many businesses but supporting them. Having your own IT team in-house, including IT equipment and software, can reduce your organisation's operational efficiency. Outsourcing your IT tasks is not always the way to go. It is affordable, enabling employees to focus on providing the expected results for your business. This also helps your business stay competitive since it helps in boosting your customer satisfaction. This includes running operations via the cloud, especially for smaller companies because the overhead IT costs aren't affordable. Business owners can adopt cloud-based technologies to handle the progress of all of their projects, collaborate with the team when they're not in the office, and oversee the financial spectrum using various devices.

 

Streamline communications with your customers

Customers are not only important; they are the reason for your business. Therefore, excellent customer service plays a crucial role in your success. Thus, being knowledgeable about your customers is essential for your success and operational efficiency. To streamline communications and improve customer service, a customer service management system should be in place which offers an easy-to-use and user-friendly interface for your customers and where employees can assist them efficiently and quickly.

 

Check your workplace culture.

As workplace culture can boost operational efficiency, it's not wrong to look at it. Sharing knowledge, cooperating cross-functional, assisting each other to use synergies are good reasons to tap into it. As a start, know the tools that may speed up their job and make their work easier. You can also implement procedures such as eliminating communication distractions, reducing unnecessary meetings and lessening distracting digital notifications. You can also encourage productivity by rewarding the best employees with rewards. 

 

Access to information

Every employee should be able to access crucial information as it plays a vital role in improving operational efficiency. In addition, it enables the team to react to the market changes quickly by providing everyone with accurate information. 

 

Better order fulfilment

A growing business receives increasing order volumes. The right tools help its fulfilment operations to meet the changing demands. Companies should provide a framework for heightened productivity and efficiency from routine maintenance to implementing advanced replenishment software.

 

Set a high standard

After improvements have been implemented, updated standards should be used to promote efficiency and productivity. However, companies should incrementally increase expectations to improve workflow rather than using extreme measures that overwhelm employees.

 

Summary

 

It is no secret that all businesses want to clamp down on costs. But improving operational performance is more than that, and it is not a one-and-done initiative. It is a combined effort to optimise processes, people, financials, and technology. Eventually, the financial viability of projects and services depends on the balance of all elements and is the result of continuous improvement. Improving operational efficiency within an organisation requires identifying waste areas and improving efficiency. Then management can focus on making the most of those resources to increase productivity.

Read how RTLS may help to improve operational performance - our 101 RTLS guide!